Buttercup

Support

Help with steps, quests, your streak and your island.

Get in touch. The quickest way is in the app: You → Contact us. Pick Suggestion, Problem or Complaint, and leave Reply to me on if you'd like an answer. You can also email support@buttercup-app.com. We usually reply within two working days.

Common questions

My steps aren't showing up

On iPhone, open the Health app → Sharing → Apps → Buttercup and turn on Steps. On Android, open Health Connect → App permissions → Buttercup and allow Steps. Then open Buttercup: steps from walks taken while the app was closed fill in when it opens. In Buttercup, You → Health connection → Try syncing again checks the connection.

Do steps from my Apple Watch count?

Yes. Buttercup reads Apple Health, which combines your iPhone and Apple Watch steps and counts them once.

How do hourly quests work?

Your daily goal is split across your waking hours. If a quest ends short, the steps you still need are spread over the quests left in the day, so no single walk gets too long. You can choose fewer, longer quests in You → Goal & hours.

I missed a day. Did I lose my streak?

Every 7 days in a row banks a rest day, up to 2. A missed day uses one automatically, so your streak keeps going. Days you walked with the app closed still count once Buttercup reads them from Health.

How do I get gifts for my island?

Reach your daily goal and your buddy hands you a gift. Choose what to place, rotate it and confirm. Nothing is spent and nothing expires.

How do I walk with a friend?

Open Bouquet → Strolls → Invite a friend, pick a walk and a note, and send the link. Your friend joins from the link and has until the next evening to walk. Neither of you sees the other's steps.

How do I move to a new phone?

First save your garden: You → Profile → add your email and tap the link we send. On the new phone, choose "Already growing? Sign in" and enter the code from your email.

How do I erase my data or delete my account?

You → Privacy & data → Erase all my data deletes your steps, quests, XP, badges, plans and island. To delete your account completely, email us and we'll do it within 30 days. See the privacy policy.